Hampton Roads Planning District CommissionHRPDCVA

Water Resources

Hampton Roads COVID Utility Relief

Are you a Hampton Roads resident or small business owner facing past-due utility bills because of COVID-19 issues? Help has arrived.

If you have overdue direct water and wastewater utility bill charges occurring Mar. 2020 through Dec. 2021, you may be eligible for assistance through the Municipal Utility Relief Program. 
 
Through the federal Coronavirus Aid, Relief and Economic Security (CARES) Act, Hampton Roads water and wastewater utilities are providing assistance through a statewide Municipal Utility Relief Program. Residents and businesses with COVID-related past-due balances may apply through their local utility provider. Application deadlines have been extended through 2021 but residents should act quickly; applications will be accepted until the funds are exhausted
                    

Are you eligible for the funding?

Residents must self-certify they have experienced COVID-related issues that have caused economic hardship such as: 

  • job layoff
  • job loss due to employment closings
  • reduction in work hours
  • staying home to care for children due to 
    • day care closings
    • school closings
    • lost child or spousal support

Relief also covers those who 

  • have been unable to work or missed work due to contracting COVID-19
  • unable to find work due to COVID-19
  • unable to participate in their previous employment due to a high risk of severe illness           

How to Apply

For local contact information and to learn more about how to apply in your city or county, see the listing below. To view a sample program application, click here.

Utility/Agency Who to Contact How to Contact Additional Information
    URL/Email/Phone  
HRSD   Phone:757-460-2491 Applications are no longer being accepted for this program. Please call HRSD Customer Care Center at 757-460-2491 to discuss payment options on past due and current balances.
Chesapeake Chesapeake Public Utilities URL: www.cityofchesapeake.net/PUCARES
Email: water@cityofchesapeake.net
Phone: 757-382-6352
Customers without internet access, please call 757-382-6352 
Franklin Utility Billing Customer Service Phone: 757-516-1001 View the application here. Please call to apply.
Hampton Newport News Waterworks Customer Service URL: www.nnva.gov/waterworks
Email: wwcs@nnva.gov
Phone: 757-926-1000
 
Isle of Wight County Public Utilities  Email: avann@isleofwightus.net
Phone: 757-365-6284
Please call for more information. 
James City County Sarah Darber, James City Service Authority URL: www.jamescitycountyva.gov/jcsa
Email: jcsa@jamescitycountyva.gov
Phone: 757 259-5416
For Newport News Waterworks customers in James City County, contact:www.nnva.gov/waterworks  email: wwcs@nnva.gov  phone: 757-926-1000
Newport News Newport News Waterworks Customer Service URL: www.nnva.gov/waterworks
Email: wwcs@nnva.gov
Phone: 757-926-1000
 
Norfolk Norfolk Utility Relief Program  URL: www.norfolk.gov/utilityrelief
Phone: 757-664-6700
Customers without internet access, please call the Norfolk Utilities Customer Service at 757-664-6700.
Poquoson Department of Finance Email: finance@poquoson-va.gov
Phone: 757-868-3030
For Newport News Waterworks customers in Poquoson, contact:www.nnva.gov/waterworks  email: wwcs@nnva.gov  phone: 757-926-1000
Portsmouth Department of Public Utilities URL: www.utilities.portsmouthva.gov
Email: PortsmouthUtilityRelief@portsmouthva.gov
Phone: 757-393-8524
 
Smithfield Water Department  URL:https://www.smithfieldva.gov/news/article/december/28/2020/utility-bill-assistance
Phone: 757-365-4200
Complete the application form posted online and return it to the Treasurer's department via email at bhunter@smithfieldva.gov. You may also call in and complete the form over the phone at 757-365-4200 or come into the office at 310 Institute Street. 
Southampton County Public Utilities  Email: asmith@southamptoncounty.org
Phone: 757-653-3015
Application instructions are available here
Suffolk Department of Social Services URL: www.suffolkva.us/1471/COVID-19-Utility-Relief
Phone: 757-514-7450
 
Surry County   Check back soon. Will be updated as information is available  
Virginia Beach   URL: www.vbgov.com/PUCARES Customers without internet access can call 385-4160 to request a paper application
Williamsburg Paula Sproston URL: www.williamsburgva.gov/utilityrelief
Email: water@williamsburgva.gov
Phone: 757-220-6182
Paper applications are available for pickup in the foyer of the municipal building at 401 Lafayette St
York County York County Utility Billing Email: utility@yorkcounty.gov
Phone: 757-890-3702
For Newport News Waterworks customers in York County, contact:www.nnva.gov/waterworks  email: wwcs@nnva.gov  phone: 757-926-1000

 

Updated 03/31/2021

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